The Resolution Hub lets you message reporters in real time, even when they've come forward anonymously. Messages can help you gather additional information, provide further instructions, or simply update the reporter.
Sending a Message
Log into the Resolution Hub.
Click on the relevant report.
Ensure you are assigned to either the Lead By or the Reported To field.
Select Message Reporter and type out your message accordingly.
Click Send Message.
Best Practices for Messaging
Maintain the person's anonymity, where relevant. Avoid discussing identifying information such as the reporter’s name or email address.
Tailor communication to the reporter whenever possible. This will reassure them that their concerns are being carefully addressed.
Centralize all communications with the Vault messaging feature so that they can be logged along with the rest of the report.
If you experience any technical difficulties when sending a message, please contact our Technical Support team.