There are three different permission types for the Resolution Hub that allow your team to effectively manage your Vault instance and incoming reports.

Case Managers oversee their assigned cases. This involves initial investigations, communication with reporters, validation, and the option to create cases on behalf of others if needed. Their access is limited to their assigned or self-reported cases, with no access beyond these parameters.

An Admin user oversees and manages user access and permissions. They can also access the Insights page aggregated case data, aiding pattern recognition, and assessing Case Manager efficiency, including response times and case substantiation.

A Super Admin has the same functionalities as an admin user, as well as a historical view of all cases. They may allocate a Case Manager, update case statuses, and change the substantiation status.

Note: super admins cannot communicate with the reporter, as this is a capability that is exclusive to the assigned Case Manager.

The table below provides a list of the different roles and permissions:

It's important to highlight that users can hold multiple roles. For instance, a Super Admin may also function as a Case Manager.

If a reporter selects a Super Admin or Case Manager as the named offender, they will not see the report in the Resolution Hub or appear as an available option when choosing a Case Manager.