Vault Platform’s translation feature ensures that language differences don’t hinder your ability to communicate with your case team on any of your reports. Whether you’re submitting new information or following up on an existing report, this guide will walk you through how to translate messages inside Vault.
Translating Messages
Select the report you wish to message on
Click "Message Case Manager" to view the conversation.
Messages appear under two tabs:
'Original' view: Shows the message in the original language it was sent
'Translated' view: Displays the message translated into your browser's default language
Send a message in your preferred language
View responses in the 'translated' view to see them automatically translated
Enabling Automatic Translations
By default, all your messages will show on first load in the original tab. But you can update your settings to enable the default to be the translated tab.
Click on your profile icon
Select "Message Settings"
Locate the auto-translation toggle
Turn on the feature to automatically view all conversations in the translated view
How Translations Work
Translations are based on your devices default language setting
You can switch between original and translated views at any time
The feature supports translations for both incoming and outgoing messages