Skip to main content
All CollectionsI am reporting an incidentSubmitting a report
How to translate messages with the case team
How to translate messages with the case team
Tori Reichman avatar
Written by Tori Reichman
Updated over a month ago

Vault Platform’s translation feature ensures that language differences don’t hinder your ability to communicate with your case team on any of your reports. Whether you’re submitting new information or following up on an existing report, this guide will walk you through how to translate messages inside Vault.



Translating Messages

  1. Select the report you wish to message on

  2. Click "Message Case Manager" to view the conversation.

  3. Messages appear under two tabs:

    • 'Original' view: Shows the message in the original language it was sent

    • 'Translated' view: Displays the message translated into your browser's default language

  4. Send a message in your preferred language

  5. View responses in the 'translated' view to see them automatically translated

Enabling Automatic Translations

By default, all your messages will show on first load in the original tab. But you can update your settings to enable the default to be the translated tab.

  1. Click on your profile icon

  2. Select "Message Settings"

  3. Locate the auto-translation toggle

  4. Turn on the feature to automatically view all conversations in the translated view

How Translations Work

  • Translations are based on your devices default language setting

  • You can switch between original and translated views at any time

  • The feature supports translations for both incoming and outgoing messages

Did this answer your question?