Vault Platform

This guide walks you through how the Case Importer works in three simple steps: prepare your data, map, and review

How to import historical cases into Vault

With Case Importer, Vault now makes it easy for organizations to securely import historical misconduct cases from other platforms—so you can get up and running faster, with all your data…

Importing cases FAQ

A reference guide for all fields supported in the Case Importer CSV, including descriptions, formats, and validation rules.

Case Import Field Reference Guide

Reka Lakatos

Guide on how to use the case importer feature

Importing cases

Find answers and get help from Intercom Support and Community Experts

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